Chat Scripts

[5] Xu, J., et al. (2023). Stateful prompting for LLM-based task-oriented dialogue systems. arXiv preprint arXiv:2305.12345 .

Chat scripts are integral to modern business workflows and technical automation: chat scripts

: Every script should cover a single, specific goal (e.g., "Change Password" or "Order Status"). Avoid open-ended responses that invite questions the bot cannot resolve. [5] Xu, J

Example prompt-script:

: Keep chat bubbles short—ideally between 60 to 90 characters—to avoid overwhelming the reader. 3. Advanced Customization & Logic Modern chat scripts utilize technical features to personalize the experience and handle failures. 11 sites 42 Customer Service Live Chat Script Examples & Templates Are live chat scripts a double-edged sword? There are obvious advantages to using scripts as a support team. It may be self-explan... Nicereply Best Practices for Writing an Effective Chatbot Script Oct 29, 2025 — arXiv preprint arXiv:2305