The KSEMP portal demystifies this process. By allowing stakeholders to track the status of their claims online, it introduces a layer of accountability on the part of the administrators. If a file is pending, the portal indicates where it is pending, forcing timely action and reducing the scope for bureaucratic lethargy. This "audit trail" is fundamental to good governance; it shifts the power dynamic from opacity to openness.
The Digital Backbone of Accountability: An Analysis of the KSEMP Portal (ksemp.agker.cag.gov.in)