How To Unblock An Inmate Call Jun 2026

If you kept your number but switched from Verizon to T-Mobile (or any carrier change), the prison system thinks you are a new person. Their software sees the number as "floating."

This is the most common cause. If you were frustrated during a previous call and hit "Block This Caller," you blocked the prison's central exchange number—not the inmate’s personal device. how to unblock an inmate call

This is a trap many fall into. You have unlimited minutes on your cell plan, but the inmate pays to call you, or you have a prepaid collect account . If you kept your number but switched from

Q: Can I unblock an inmate call if I'm not a family member? A: It may be more challenging to unblock an inmate call if you're not a family member, but you can still try contacting the correctional facility or phone service provider to inquire about their policies. This is a trap many fall into

: Open the app, find the call in your history, tap the vertical ellipsis (three dots), and select Unblock . 2. Contacting the Third-Party Phone Service