Until Meta releases a dedicated "WhatsApp Business Desktop" client with administrative features, businesses must adopt a hybrid approach: configuration on mobile, communication on PC.
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| Feature | Desktop Support | |---------|----------------| | Send/receive messages | ✅ Yes | | Media & documents | ✅ Yes (images, PDFs, video, audio) | | Emoji, stickers, GIFs | ✅ Yes | | Voice messages (record & send) | ✅ Yes | | Voice/video calls | ⚠️ Limited – requires phone to be online and connected; not as stable as mobile | | Business profile (hours, address, description) | ✅ Viewable, but editing often limited | | Quick replies | ✅ Yes (synced from phone) | | Labels (customer categories) | ✅ Yes (create, apply, filter) | | Catalogs (product listings) | ✅ Viewable; editing sometimes restricted | | Automated messages (away, greeting) | ✅ Manage from desktop | | Broadcast lists | ✅ Yes | | Group management | ✅ Basic (add/remove, change subject) | | End-to-end encryption | ✅ Yes (same as mobile) | Until Meta releases a dedicated "WhatsApp Business Desktop"