What do you do?
A) Refuse to help the customer and tell them to go to someone else B) Help the customer, even though it's not your job C) Politely explain to the customer that you're not responsible for that task, but offer to find someone who can help D) Tell the customer that you'll need to check with your manager before doing anything situational judgement test examples
A. Ask a senior manager to intervene and decide which approach is better. B. Insist on your approach because you believe it is safer for the company. C. Propose a compromise where you combine elements of both approaches, or test both ideas on a small scale to see which works best. D. Agree to your colleague's approach to avoid conflict and ensure the deadline is met. What do you do
Your manager gives you a new, urgent task that needs to be finished by the end of the day. However, you already have a full plate of tasks with deadlines for tomorrow morning. Propose a compromise where you combine elements of
A) Apologize for the "system error" without admitting personal fault. Expedite the shipping. B) Admit it was your mistake immediately. Apologize sincerely and offer a discount. C) Tell the customer that if they continue shouting, you will end the call. D) Transfer the call to your manager to deal with the abuse.