Type in the exact gamertag. Pay close attention to spelling and spacing, as slight variations may lead to the wrong profile.
There are a few ways to look up a gamertag on Xbox: gamertag lookup xbox
A gamertag is a unique identifier used on Xbox Live to identify a player's online identity. It's a combination of letters and numbers that can be up to 12 characters long. Gamertags are used to display a player's name in online multiplayer games, on friend lists, and in other Xbox Live interactions. Type in the exact gamertag