Vendors like Fusion CX offer high-volume call handling, appointment setting, and bilingual support.
| Tier | Criteria | Benefits | |------|----------|----------| | | 5+ years partnership, <0.5% defect rate, ISO 14001 certified, dedicated account manager | First access to new product samples, joint R&D invites, 2% net-term discount | | Gold | 3+ years, <1% defect rate, same-day shipping on 95% of orders | Priority tech support, co-branded marketing materials | | Silver | Approved after 6-month pilot, meets baseline safety/performance standards | Listed in dealer portal, standard warranty pass-through | lennox preferred vendor
Participating in this program offers several distinct advantages for Lennox dealers looking to scale: Vendors like Fusion CX offer high-volume call handling,
| Metric | Target (Year 1) | |--------|----------------| | % of dealer parts spend flowing through Preferred Vendors | 60% | | Average dealer procurement cycle time (search → order) | < 4 minutes | | Vendor on-time delivery rate | ≥ 97% | | Warranty claims attributed to non-Preferred parts | < 5% | | Dealer NPS on “ease of sourcing parts” | +40 points | 0.5% defect rate