Today E Business Is Transforming Key Business Activities Patched | Top 100 Extended |

Great service creates loyalty. Loyalty creates repeat purchases. E-business has turned "Sorry for the trouble" into "Thanks for the opportunity to impress you."

For decades, the service desk was the basement of the business—dark, underfunded, and viewed purely as an expense. E-business has transformed customer service into the most valuable real estate in the company. today e business is transforming key business activities

The transformation of these key activities highlights a singular truth: Great service creates loyalty

E-business has flipped this model on its head. Today, marketing is driven by . E-business has transformed customer service into the most

Traditional business ran on silos. Sales had their CRM, ops had their ERP, and service had their ticketing system. They rarely spoke. Today’s e-business runs on a . The same event (a customer clicking "buy") triggers procurement, finance, logistics, and marketing simultaneously.