Technology policies at NYC Health + Hospitals change frequently. Always refer to the official NYCHHC Information Security Policies document or your direct IT liaison for the most current remote access procedures.

While the Remote Desktop is powerful, NYCHHC is gradually moving toward mobile solutions. For staff asking about "lighter" access, the system has begun rolling out (for iPhones/Android) and Epic Canto (for iPads). However, for full billing, complex order entry, or note writing, the Remote Desktop remains the gold standard.

: Your mobile device must use a 6-digit security code ; Duo may not work with biometric-only (facial recognition or swipe) protocols. Step-by-Step Login Process