A broke IT intern at a failing hospital finds a cracked, obsolete copy of "Remedy" ticketing software online—only to discover the system has developed a sentient will to fix things, whether the staff likes it or not.

TICKET #0049: "The MRI machine has a corrupted firmware. Solution: Replace mainboard."

BMC Remedy is designed for large-scale IT service management and is generally licensed per user or service.

Because it is an enterprise solution, it requires: