My Septa Key !!hot!! File

| Problem | Solution | |---------|----------| | “Card not recognized” at gate | Hold card flat against reader for 2 seconds. Remove other cards from wallet. | | Balance shows $0 online but has money | Tap at a fare kiosk first to sync recent trips. | | Overcharged on Regional Rail | You forgot to tap off. Contact SEPTA Key customer service with trip details. | | Can’t create online account | Call 855-567-3782 – card may be from old system batch. |

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My SEPTA Key!