Connectwise Automate Support | !!top!!

Do this :

Reserved for "Server Down" emergencies or critical performance degradations. connectwise automate support

When submitting a ticket, include the following to bypass Tier 1 delays: Do this : Reserved for "Server Down" emergencies

Automate relies heavily on MySQL. Regularly running the "Maintenance" scripts found in the Dashboard can prevent the sluggishness that leads to support calls. connectwise automate support

Use this guide as your first line of defense before reaching out to ConnectWise Support — you'll resolve most issues in under 15 minutes.

ConnectWise defines support priority levels as follows. Response times are targets, not guarantees, and vary based on your partner tier.

Use this within the Control Center to force an agent to check in and update its inventory data.