Ocaso Portal Patched — Colaboradores

If you are as a collaborator but believe you should be (e.g., new hire, new agent), contact Ocaso’s HR department or your commercial manager . The portal cannot be accessed with policyholder credentials.

| Problem | Likely solution | |---------|----------------| | “Usuario no válido” | You are not active in the system. Check with your Ocaso contact/HR. | | 2FA code not received | Verify your mobile number in profile. Request code again after 60s. | | Blank screen after login | Clear browser cache. Use Chrome, Edge, or Firefox (latest version). | | Cannot see a certain module | Your role lacks permission. Contact portal admin. | | Session expired too quickly | Portal logs out after 15–20 minutes of inactivity by design (security). | colaboradores ocaso portal

: Users can list, sort, and filter specific tasks or incidents assigned to them, ensuring an organized workflow. If you are as a collaborator but believe you should be (e

| Role | Key modules visible | |------|---------------------| | Employee (internal) | Payroll, time off requests, schedule, training, internal news | | External agent | Commission reports, policy issuance tools, client follow-up | | Claims adjuster | Assigned claims, report uploads, status updates | | Workshop/clinic partner | Repair/service orders, authorizations, invoicing | Check with your Ocaso contact/HR