Like any software, version 2002 had its quirks. For example, some users on early macOS Catalina versions reported crashes or login issues when interacting with specific high-end hardware like the Mac Pro 2019.
While the backend infrastructure (Citrix Gateway) handled the heavy lifting, the Workspace App 2002 client was updated to support the prompts and handshakes required for these advanced authenticators. This allowed enterprises to move away from simple passwords toward hardware-based tokens, significantly reducing the risk of credential theft. citrix workspace 2002